All About The New Realbuzz - Common Questions Answered

Common Questions Answered

We'll soon be launching a new version of realbuzz.com so hopefully some of the questions you might have might have are answered here...

 

Question Answer
What is the new realbuzz going to be like? The all-new realbuzz will be launching soon and is our brand new health and fitness website, offering a wide range of challenges to help you change your life. With experts on hand to guide you with tailored content and an amazing community ready to offer advice, inspiration and motivation to keep you on track, you'll be able to challenge yourself to achieve a specific goal and then count on us to help you hit your target.
Will I still be able to write blogs? Definitely. We love our bloggers and we love reading your blogs - and so we'll be making them even more visible on the new realbuzz. We want as many of our community members as possible to write about health and fitness achievements, success stories and tales of overcoming the odds. Your blogs will now be visible across multiple sections of realbuzz.com - meaning even greater kudos for you when you complete your challenge.
Will my old blogs still exist? Don't worry, all of your old blogs will be moved across to the new realbuzz.com and can still be enjoyed by our thousands of daily visitors.
Will I still be following the same blogs? Yes, all of the blogs you previously followed will appear on your brand new activity dashboard. 
Will I still be able to post to forums? We will have discussion areas surrounding all of our event, training and other challenges and so whatever your individual interest, you'll still be able to call on a community of like-minded people for a chat, inspiration and motivation. Content posted in the current Virgin Money London Marathon forum will be housed on a discussion board within the Virgin Money London Marathon Challenge. 
I used to belong to some groups on the old site, will this still be the case? We will have challenge discussion areas instead where realbuzz community members can discuss their training progress (and anything else!) on a dedicated feed. 
Will it be possible for me to chat with people? There are multiple ways in which you will be able to chat with your friends on realbuzz.com. You can chat with people you are connected to, you can interact and post updates to your own profile wall and you'll also have the opportunity to speak with like-minded people on any of our challenge discussion areas. On the brand new realbuzz.com you'll never struggle to find people to discuss your health and fitness goals with.
Will I still be following the same people? If you enjoyed a two-way connection with a friend on the old realbuzz (i.e. you were following a person and they were following you back) then that connection will be maintained so long as that person is still an active member of realbuzz.com.
Will I be able to send private messages? Yes, you will be able to send private messages to your friends, provided you are both connected to each other.
Will I be able to block other members from contacting me? Members can only contact one another directly if they are connected and by using private messaging. If you wish to stop someone sending you private messages you'll need to remove your connection with that person. You can manage your connections from your dashboard. If you feel you are being in any way harassed by another member please contact us.
Will all of the current content be available on the new site? To ensure a streamlined content focus, some of the articles which previously existed will not be added to the new realbuzz.com. If you would like to request a specific article which no longer exists online, then please contact us. 
Will comments I have made on articles still exist? All content on the new realbuzz will be either brand new or a repurposed existing articles, so all comments will be removed. 
Will any images and videos I uploaded previously still be on the site? If you would like any images or videos which you previously added to realbuzz then these will soon be available for you to download, but they won't be available to look at or view on the website.
What will happen to my other profile pictures? Your most recent profile picture will show on your profile page. Any other profile pictures you uploaded previously will soon be available to download from your dashboard. 
What will happen to my medals? We love rewarding our brilliant realbuzz community and so every time you complete one of our many challenges we will be giving you a well deserved challenge badge. To ensure alignment with our new content focus, historical medals which have been awarded for completing a discipline related challenge will appear on your profile. 
Will Maps still be available? Yes Maps will still be available but will now be renamed 'Routes'.
What will happen to my saved runs on Maps? Any runs or other routes you have saved to the map will still be available. However, any markers you have added will not be included on the new maps. 
What will happen to my training stats? All training stats are available on request - please get in touch through the contact us page.
Will all the bookmarked items I saved in My Scrapbook still be available? realbuzz will be offering a modernised way of organising content you enjoy and want to 'favourite' for easy future reference. Due to the new focus of content available on the website, any older articles you may have bookmarked will no longer exist.
 
I used a pace tool on realbuzz. Will I still be able to find it? Our popular pace tools will continue to exist on realbuzz. More information will follow shortly.
 
Will I still be a Premium Member? Premium Membership is not a feature in the first release of the new realbuzz website. If you are a premium member, please contact us for refund information.
What if I forget my login details? You will require your email address and password to log in. If you're having trouble logging in or have forgotten your login details, simply contact us and we'll be happy to assist.
Will my content still display if I delete my account? Yes, deleting your account will not result in your content being deleted from realbuzz. However, once your account is deleted, your name will not appear alongside any of your content.
Can I download my content before deleting my account? Yes, simply contact us and we'll be happy to provide you with all of your content.
So what is a 'challenge' then and what types will be available? A challenge is a goal or achievement. We've created a list of challenges across many disciplines, topics and activities. Every challenge has an end goal which might be a completing a 5k race, walking a marathon distance or cycling for 30 miles. Once you join a challenge, we will give you all the information you need to achieve the challenge including complete training plans, supporting articles and regular advice.
Will I have to enter an event to take part in a challenge? You can join any of the challenges regardless of whether you have an offiicial entry in that event or not. You will also be able to select from several non-event challenges across many disciplines and topics. Non-event challenges are a great way to build your confidence if you are a beginner or new to fitness completely.
How are you going to help me succeed with my challenge? Once you join a challenge you’ll receive a flow of information including a complete training plan (if the challenge is training based) supporting articles and advice to keep you motivated. This information will be accessible to you through your dashboard and will be frequently added to as you progress through the challenge. There will also be a 'Q&A place' - this is a great resource for any additional questions you may have about your challenge.
Who will be providing the challenge advice and other content? We are committed to giving you the best possible chance to successfully complete your challenge and have recruited a wide-range of experts to assist with specific training advice and tailored content. 
Will it be possible for me to keep my challenge information private? Yes, you can choose to make your challenge information public or private. The choice is yours.
Will I be able to discuss an event challenge with other entrants? Once you join a challenge you'll be able to chat with other realbuzz members that are also doing the same challenge by using the challenge discussion board. 
Where will I access my challenge training information? All of your challenge training information will be fed to and stored on your activity calendar which is accessed through your dashboard. 
How will I be notified that new information is available? New information will be added to your dashboard and you’ll be able to access this information on login to your account. 
Will you be providing me with frequent information throughout my challenge? Absolutely, as soon as you join a challenge you’ll receive all the introductory information you need to start. As you progress through your challenge you’ll receive a flow of relevant advice, articles and other information to help you achieve your challenge. 
Will I be able to add training plan information to a calendar? This functionality is something we are looking to introduce as soon as possible after launch. We'll keep you updated. 
What if I choose a challenge that's a little too advanced for me - will I be able to change it to another one? Yes. We realise you may make a mistake and select a challenge which is too difficult or maybe even too easy for your ability level. You will have the option to stop a challenge, move to a new one at any time and base your starting week on where you consider your standard to be up to. You can delete information on any incomplete challenges from your dashboard. 
Will there be an option to pause a challenge if I am unable to train or if I go away? You can’t pause a challenge once you’ve got started. However, if you are doing a training based challenge, there will be some information on what to do if you miss or fall behind on your training. 

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