This policy was last updated 27-10-2017
Thank you for visiting realbuzz.com (the “Website”) and/or myrealbuzz (the “app’’). Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used by the Website.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Realbuzz Group Ltd of 12 Nicholas Street, Chester, Cheshire, CH1 2NX, United Kingdom.
Our nominated representative for the purpose of the Act is Gary Irvine contactable on by writing to the address stated above or by email on [email protected]
How we collate and use personal information
The Website and/or app gathers personal information by means of the following methods:
When you signing up to the Website and/or app; When you attend events and exhibitions. You may also give us personal information when you correspond with us by phone, email or otherwise. When you access the Website and/or app, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Your personally identifiable information is stored within in a secure environment. Personally identifiable information will be gathered and stored in the SAB (Shared Authentication Backend) during your first registration to a SAB associated website/event.
Any subsequent registrations with websites or event organisers who have also registered with us, the SAB will access your personally identifiable information.
In doing so this will access the SAB, which will then populate/pre-fill the registration forms for the associated website/ a particular event organiser.
Consequently, the only personally identifiable information, which is transferred to any associated website/race organiser, is information authorised by you for that particular associated website/event organiser after a process of authentication and authorisation.
Newsletters are sent out to all site members, other than those who have opted out using their account settings options or those who have chosen to unsubscribe. In order to provide you with improved, relevant content, we compile information about email response and website usage. This information helps us to better understand our Members' and email subscribers’ site usage patterns and also what types of content and information may help improve your user experience on the Website.
To improve our online services the Website and/or app periodically performs statistical analyses of aggregate user behaviour and characteristics in order to measure interest in and use of various areas of the website and to use such information to improve on the ability to serve you better.
The personal information we gather from subscribers to our email newsletters (including email addresses) is not shared with other organisations or third parties without permission. The Website and/or app is extremely protective of the information gathered through its online membership and email subscriptions. Provided you have given your consent, we may from time to time i) send out emails on behalf of like-minded organisations, but we do not provide them with access to any other personal information, or ii) share your data with other carefully selected organizations for the purposes of contacting you about products and services that we think we may be of interest to you.
How we protect your personal information
The Website and/or app has security measures in place to protect against the loss, misuse or alteration of the information under our control. Our web server is located in a locked, secure environment.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect online. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Security of the Website and its associated app
We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages of realbuzz.com you are in a secure website. Most browsers display a small padlock symbol on your browser to reassure you this is secure. It is your responsibility and not that of the Website to ensure your browser is up-to-date and has the relevant security patches. Most web browsers will display a message too stating that you are entering into a secure website. If at any time you leave the secure area of the Website, your web browser may remind you that you are leaving a secure part of the Website. You will be asked if you want to cancel this reminder for future occasions. No security measures are perfect or impenetrable. Due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
Collection of personal information by third-party sites and sponsors
To enhance your experience of the Website, all of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use the following cookies:
Strictly necessary cookies, These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Email and email newsletter communications
How you receive email newsletters from the Website
You will only receive email newsletters from the Website in the following circumstances: you are a subscriber to the newsletter and/or Website and its associated app or one of our associate sites (unless you have unsubscribed), and/or you signed up to receive newsletters via one of our competitions or at an event or exhibition (unless you have unsubscribed).
How we track HTML newsletters
The Website makes use of both "open-tracking" and "click-tracking" in our HTML newsletters (i.e. emails that contain text and images). Open-tracking allows us to find out how many people have viewed our email newsletters and click-tracking allows us to find out which links in the newsletter were clicked on. This helps us to refine and improve the editorial content of the Website’s newsletters, and to provide you with relevant information.
How to unsubscribe from mailing lists
All Website and/or app communication, whether via email newsletter subscription, and site notifications, provides information on how to unsubscribe quickly and easily. All emails sent out contain a link to unsubscribe. You may update, subscribe or unsubscribe to any newsletter or email communication at any time.
To opt out of receiving communications from the Website please click the 'unsubscribe' link at the bottom of the email newsletter. This link enables you to either update your email subscription or to unsubscribe from all email subscriptions.
The Website and/or app allows other companies, called third-party ad servers or ad networks, to serve advertisements within the Website and/or app. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Website and/or app. They may also use other technologies (such as cookies) to measure the effectiveness of their advertisements and to personalise the advertising content you see.
The Website and/or app does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent or except as part of a specific programme or feature for which you will have the ability to opt in or opt out. However, please note that if an advertiser asks the Website and/or app to show an advertisement to a certain audience (for example, men aged 18-34) or audience segment (for example, men aged 18-24 who have viewed certain channels of content) and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The advertiser may also use information regarding your use of the Website and/or app, such as the number of times you viewed an ad (but not any personally identifiable information), to determine which ads to deliver to you.
The Website and/or app has "Public Areas" where users can post personal content. When you disclose personal information in Public Areas, that information can be collected and used by others in various ways, including by sending unsolicited messages. You are solely responsible for any postings you make in Public Areas on the Website, and for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.
You can help to protect your information by safeguarding your Website and/or app password, using caution and discretion when posting information on Public Areas of the Website and/or app. In addition, it is important that you keep us updated with your most current contact information. To review and make changes to your profile, please visit the applicable Website and/or app settings page.
Updating your personal information
It is important that you keep us updated with your most current contact information. When registering and creating your Website and/or app account, you must provide accurate and complete information and ensure that this information is kept accurate and up-to-date at all times.
Personal information that is publicly available
Any personal information or content that you voluntarily disclose online in the Website and/or app’s Public Areas becomes publicly available and can be collected and used by others.
Your username is displayed to other users when you upload content to or send messages through the Website and/or app and other Website Members can contact you through messages and comments. Therefore, it’s advised that you do not use your email address as your username if you do not wish it to become public.
When you create an account on the Website and/or app, some information regarding your account and your account activity will be provided to other users of the Website and/or app. This may include the date you opened your account, the date you last logged in to your account, your age (if you choose to make it public) and your location.
You can also choose to add personal information that will be visible to other users on your profile page (the public facing page for your account on the site). This may include a profile picture, your name, gender or other details.
If you choose to add certain features to your profile page, these features and your activity associated with these features will be displayed to other users and may be aggregated and shared with your confirmed connections or other users. Such shared activity may include the Website’s content you add as favourites.
When you add content to Public Areas of the Website and/or app, this content can be viewed by other members. You shall grant to us the right to upload this content to Public Areas of the Website and/or app and use it elsewhere on the Website and/or app, the Website’s social media channels, the Website’s email newsletter communications and associated Realbuzz Group Ltd. products and services.
You can control the information that is available to other users of the Website and/or app and your confirmed friends and group members at any time, by editing your account and the features included on your profile page. You may update or correct your personal profile information and email preferences at any time by visiting your account profile page.
Third party personal information
You must not disclose personally identifiable information relating to any third party on the Website and/or app unless you have their express consent to do so.
Access to your personal information
Privacy notice updates
We may update this policy at any time at our sole discretion. The Website and/or app will attempt to notify you of any changes by contacting you through any email address you have provided, or by placing a notice on the Website and/or app indicating the new revision date. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and to whom we disclose it.
How to contact us