FAQ's

We offer a range of services to suit charities of all sizes and dependent on how hands on you want to be with your supporter stewardship. From event packages which mean you can guarantee your team in the world’s most in-demand races and have full control of your supporter’s stewardship and fundraising targets (plus exclusive advertising presence across official event marketing channels!) to our free listing option – a fully managed programme with no upfront cost to your charity, perfect for those newer to event fundraising. We also provide a range of marketing and advertising options to help you reach cause-conscious runners.

This is a no upfront cost service, which means it’s free to be listed as a charity partner on our website enabling any runner, globally, to raise vital funds for you across a range of events. 

Upon a runner registering to run one of our partner events we then work with the runner to support them to hit (and hopefully surpass) the fundraising target for the event. The charity only pays for the runner once they’ve reached the key fundraising milestone for the event, so there’s no risk, and you receive 100% of fundraising (less any platform fees for the fundraising platform used which is not associated with realbuzz).

For the majority of our events you can sign up and reserve an entry straight away. Your place is guaranteed as long as you reach the minimum fundraising target and you'll receive details on how much you need to raise and by when straight to your inbox. Your minimum fundraising target is 75% of the total target and reaching this point is your first major fundraising milestone. 

For some of our events, charities have teams that you can apply to join. It’s free to apply and your charity will get in touch to let you know if you’ve been accepted. They may require a deposit for you to reserve your place but they'll let you know directly. 

For all events you can choose a cause close to your heart.

Charity entries require you to fundraise so while you'll be able to reserve an entry your place is only guaranteed when you reach a certain level of fundraising. This will be communicated with you upfront so you know how much you'll need to raise. 

If you've apply for a charity team, you'll be asked how much you plan to raise and a bit about your journey. Your chosen charity will vet your application and communicate with you directly about what you need to do to finalise your place and to support you. 

If you reserve an entry directly through realbuzz , your place is guaranteed as soon as you reach the first fundraising milestone, which is 75% of the total fundraising target shown on the event information page. You need to reach this milestone by the date in your welcome email which is typically 2 - 3 months before your event and approximately 30 days before registration closes for your event. 

When you reserve your place, we’ll send you all the details about your fundraising milestones and we’ll be by your side the whole way to ensure you reach your goals. Plus, your deposit is refundable once you reach the full fundraising target (100%). Please note if you applied for a team place, the deposit terms my differ. 

Once you’ve reached the agreed fundraising minimum, you will automatically be issued a unique entry code and /or link which you use to complete registration of your entry on the event's official website or platform. The code ensures your entry checkout on the official website is free of charge; please note that some add ons offered by your event may be charged but are not mandatory. These add ons and prices are not defined by realbuzz and are owned by your chosen event. If you happen to smash your fundraising target earlier than when registration opens for your event, you'll be notified as soon as codes become available. 

If you've reserved an entry with us directly (using the sign up option), your place is only guaranteed if you reach the first fundraising milestones for the event (this is your minimum fundraising target and is 75% of the total fundraising target shown). At the point of hitting this fundraising milestone, you’ll be issued with an entry code which you can use to complete registration on your chosen event’s official website. If you don’t achieve this 75% milestone by the deadline your entry may need to be deferred or withdrawn. 

If you've applied to and been accepted into a charity's official team, they'll agree a fundraising target with you and typically you will be required to hit this in order to secure your place and for them to issue your unique entry code. 

Either way, realbuzz and / or your chosen charity will support you all the way with fundraising ideas and advice to help you to hit your goals and secure your entry.

In the case of being unable to run your event, your deposit is not refundable. If you have reserved an entry directly with realbuzz, your place can be deferred to a different, equivalent event (same distance) if there is a suitable one for your circumstances or deferred the same event for the following year, subject to availability. If you are not able to run due to medical circumstances, you may be asked to provide evidence from your doctor or practitioner. To discuss your options, contact our team at runner@realbuzz.com. You can also find our full refund policy here.

If you have been accepted onto an official charity team, your charity representative will discuss the options with you directly and different refund or deferral terms may apply. 

If you have reserved an entry directly with realbuzz (using the 'sign up' option) you can see our full refund policy here. Your holding deposit is refundable as standard if you reach the full fundraising target, which can be found on the event information page and in your welcome email. There is also a fourteen day cooling off period. 

If you have applied to and been accepted onto an official charity team, you will need to discuss your options with your charity directly. 

Our partner events are events we work with directly to secure places for runners to run in support of our partner charities.

Affiliated or non-partner events are events we are affiliated with via partner charities. These charities work with us to promote entries in these events to runners like you. Non-partner events are vetted before they are advertised on realbuzz.com and must meet certain criteria of participation levels, safety and quality. 

Whether you've chosen to sign up and reserve an entry direct or you've applied to a charity team, it is always recommended to start fundraising as early as possible. 

Fundraisers who set up a personalised page and share it early raise up to 18x more than those who don’t, Plus, securing a first donation – whether you ask for it from friends and family or add it yourself to get things rolling! – acts as a social proof point making others much more likely to donate too.

If you sign up / reserve an entry directly with realbuzz we will ask you to do the following as your first actions:

1. Set up your fundraising page and add it to your realbuzz account within 30 days of entry

2. Secure your first donation within 30 days of adding your page (to get you started with your fundraising)
   

As we get closer to your event, if your fundraising is not progressing, you'll hear from us to discuss your options and try to get you to that start line. 

It is really important that you get in touch with us if you are having trouble setting up a page for your chosen charity. Contact us at runner@realbuzz.com to speak to our dedicated Runner Support Team. Connecting your page to the wrong charity can result in you not being able to redeem your entry or being unable to transfer funds. In some cases, if you live in a location not supported by the charity's preferred fundraising platform, we may need to  offer an alternative suggestion for you to complete your fundraising.

Unfortunately the SuperCharity Series entry is currently unavailable. The series entry allows you, for a £175 / €200 refundable holding deposit, to reserve entries across each event meaning you can complete the Series for charity. You have a combined fundraising target to reach across the six events and you are required to reach certain milestones in fundraising to 'unlock' each further event. 

You can join the waitlist here. 

This is our rewards platform, made for our community. We've partnered with a whole host of amazing brands to give members more, from fitness to nutrition, gear to getaways. All free with your realbuzz account. Plus exclusive offers and finisher pack for charity runners, as a thank you for making the miles mean more. 

You can sign up here to become a member or if you are a brand looking to get involved with the realbuzz Rewards programme you can contact our team at affiliates@realbuzz.com.

Yes! We offer retail media packages for charities and brands to get involved with. These get you in front of a global community of c.200,000 cause-conscious runners, many of whom are actively training for a distance running event. 

Contact retailmedia@realbuzz.com for more information. It's simple to get started with packages and options to suit all budgets. 

Event organisers, get in touch! We work with many of the world's greatest endurance events to build or scale their charity programmes and overall impact. We offer international and domestic (UK) reach as well as being the market leaders in charity running programmes.  Our event partners include the SuperHalfs Series, Tokyo Marathon and the BMW BERLIN-MARATHON as well as c.50 more. You can get in touch with our Events team at partnership@realbuzz.com to get started.